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Cookie Policy

Effective date: April 2, 2026 · Revision 1

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work, improve performance, and provide information to website owners.

Similar technologies — such as localStorage and sessionStorage — are also used to store data in your browser for functional purposes.

2. Who We Are

This Cookie Policy applies to svyazio.com, operated by Eduard Pashchenko (Sole Trader). Contact: support@svyazio.com.

3. Cookies We Use

We use only the categories of cookies described below. We do not use third-party advertising or tracking cookies.

Cookie / Key Category Purpose Duration
svyazio_cookies_accepted Strictly Necessary Remembers your cookie consent choice so the banner is not shown again. Persistent (localStorage)
svyazio_session Strictly Necessary Authentication session for the Svyazio dashboard (app.svyazio.com). Required to stay logged in. Session / 30 days
svyazio_lang Functional Remembers your preferred interface language (ru / en). Persistent (localStorage)
svyazio_theme Functional Remembers your preferred color theme (light / dark) in the dashboard. Persistent (localStorage)
Google Fonts Functional Font files loaded from fonts.googleapis.com for consistent typography. Google may set performance/caching cookies. Varies (Google)

4. Strictly Necessary Cookies

These cookies are essential for the website to function correctly. They cannot be disabled without breaking core functionality (e.g., staying logged in, remembering consent). No consent is required for strictly necessary cookies under GDPR Recital 47.

5. Functional Cookies

These cookies enhance your experience by remembering your preferences (language, theme). They do not track you across websites. You can clear them at any time via your browser settings.

6. What We Do NOT Use

  • Analytics cookies (e.g., Google Analytics, Hotjar)
  • Advertising or retargeting cookies
  • Social media tracking pixels
  • Cross-site tracking technologies

7. Svyazio Chat Widget

If you install the Svyazio chat widget on your own website, the widget uses a per-organization visitor ID stored in localStorage on your visitors' browsers. This ID is scoped to your organization and is not shared with other organizations or used for cross-site tracking.

As the website operator installing the widget, you are responsible for disclosing this in your own cookie/privacy policy to your visitors.

8. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View stored cookies and localStorage data
  • Delete cookies and localStorage data
  • Block cookies from specific or all websites

Note that disabling strictly necessary cookies may prevent you from logging in or using the dashboard.

Browser-specific cookie management guides:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

9. Changes to This Policy

We may update this Cookie Policy from time to time. When we do, we will update the "Effective date" at the top. We encourage you to check this page periodically.

10. Contact

If you have any questions about our use of cookies, please contact us:

  • Email: support@svyazio.com
  • Telegram: @svyazio_support_bot

Related documents: Privacy Policy · Terms of Service · Data Processing Agreement