Privacy Policy

This Privacy Policy describes how Svyazio ("we", "us", "our") collects, uses, and protects the personal data of users of the Svyazio platform and chat widget, in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Data Controller

The data controller is the operator of the Svyazio service, reachable at privacy@svyazio.com.

2. Data We Collect

2.1. Data you provide directly:

• Name or username
• Email address
• Phone number (optional)
• Content of chat messages and attached files

2.2. Technical data collected automatically:

• IP address and ISP information
• Browser type and version, operating system
• Device type and screen resolution
• Referral source (UTM parameters)
• Session cookies required for widget functionality

3. Purpose of Processing

• To provide access to the Svyazio platform and live chat widget
• To send service-related notifications and support responses
• To maintain chat history for continuity of support
• To fulfill contractual obligations with our customers

4. Legal Basis

• Consent — by initiating a chat or submitting a form
• Contract performance — to deliver the agreed SaaS service
• Legitimate interests — platform security and fraud prevention

5. Data Storage & Security

Data is stored on secure servers. All transmission is encrypted via TLS (HTTPS). We apply access controls, audit logs, and regular backups. Data is retained only as long as necessary for the purposes stated above.

We do not sell personal data to third parties. Data is only shared with sub-processors (e.g., infrastructure providers) under strict data processing agreements.

6. Your Rights (GDPR)

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — restrict processing in certain circumstances
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests

To exercise your rights, email us at privacy@svyazio.com. We respond within 30 days.

7. Cookies

We use essential cookies only (session management, widget state). No advertising or third-party tracking cookies are used on this site. You may decline cookies in the consent banner; this will not affect core functionality.

8. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Service constitutes acceptance of the updated terms.

9. Contact