Answer your visitors in real time. Connect your website, Telegram, and Email in one beautiful workspace — GDPR-ready, no credit card required.
Stop switching tabs. Connect all your channels and reply to customers instantly.
A simple, clear process from first visit to resolved conversation.
A subtle chat widget greets your visitor and invites a conversation.
The visitor sends a message — the system delivers it to your agent instantly.
Messages arrive in real time to the agent workspace — reply in seconds.
Full chat history is stored for context in future conversations.
Every detail built for speed: agents work faster, customers get answers in seconds.
Set up smart rules: engage visitors who linger on a page, send auto-greetings based on traffic source or time of day. Help customers find answers fast.
Create reply templates for common questions and insert them in one click. Save agent time and keep communication consistent.
Data is stored on secure servers and processed in accordance with GDPR and applicable data protection laws.
Past chat history and traffic source help agents understand the context quickly and give precise answers without asking twice.
Create departments (Sales, Support, Logistics) and automatically route conversations to the right specialists.
Fix and improve any message with one click — Gemini AI, built right into the agent workspace. No copy-paste, no tab switching.
Visual flow builder with 8 node types — messages, buttons, inputs with validation, conditions, webhooks to any API. One flow runs on your website widget and Telegram simultaneously. Explore the chatbot builder →
No hidden fees. 7-day free trial included in every premium plan — no credit card required.
An honest look at how Svyazio compares to popular live chat tools — on the features that actually matter.
| Feature | Svyazio | Tidio | Crisp | tawk.to | Intercom |
|---|---|---|---|---|---|
| Free plan | ✓ Forever — 1 agent, 50 chats. Not a trial. | ⚠ 50 chats/mo, AI & branding removal cost extra | ⚠ 1 seat, basic features only | ✓ Fully free (agents pay fees) | ✗ No free plan |
| Telegram integration | ✓ Native, Pro plan | ✗ Not supported | ✗ Not supported | ✗ Not supported | ✗ Not supported |
| Email (SMTP/IMAP) | ✓ Full — any mailbox, Business+ | ✓ Built-in email channel | ✓ Shared inbox | ⚠ Via third-party integration | ✓ Available (expensive) |
| AI assistant | ✓ Gemini — included in Pro | ⚠ Lyro AI — paid add-on ($39+/mo extra) | ⚠ AI features — paid add-on | ✗ No | ✓ Fin AI — expensive add-on |
| Transparent pricing | ✓ All-inclusive per plan | ✗ Base + AI + Flows billed separately | ⚠ Add-ons for AI and some integrations | ⚠ Free but earns on agent fees / calls | ✗ Expensive & complex pricing |
| Desktop apps | ✓ Windows, macOS, iOS, Android | ⚠ iOS & Android only | ⚠ Web + mobile apps | ✓ Desktop & mobile apps | ⚠ Web + mobile only |
| Pricing | from $19/agent/mo | from $29/mo + AI add-ons | from $25/mo | Free (agent charges apply) | from $74/seat/mo |
Answers to the most common questions about Svyazio. Cannot find what you need? Chat with us.
Svyazio is a live chat platform for customer communication. All messages from website chat, Telegram and Email come to one unified inbox. Your agents reply fast, never missing a message.
We have a free Starter plan — 1 agent and 50 conversations/month, forever. Paid plans start from $19/mo per agent. First 7 days are free, no credit card required.
In 2 minutes: sign up, copy the widget code, and paste it into your website. That is it — the chat is live. Telegram and Email integrations are configured in Settings in just a few clicks.
Data is stored on secure EU servers and processed in accordance with GDPR and applicable data protection laws. We use encryption and regular backups to keep all data safe.
Yes! The agent dashboard supports light and dark themes. Switch instantly in Settings — no page reload needed.
Yes, we have apps for Windows, macOS, iOS and Android. Download them from the dashboard, under Settings → Apps.
Yes. On the Pro plan Svyazio includes a no-code visual chatbot builder with 8 node types (message, buttons, validated input, condition, action, delay, webhook, start). One flow runs simultaneously on your website widget, Telegram, VK, and MAX — no per-conversation fees.