Unified Inbox

Everything in one inbox — nothing missed

Customers reach you via Telegram, Email, and website chat — your team replies from one unified inbox. No message is ever missed.

Tg

Inbound & outbound — bots and group chats in your agent workspace

Vk

VKontakte

Messages from VK groups and direct chats

Website Chat + Email

Website widget with auto-invites and email channels (SMTP/IMAP)

Incoming conversations — Svyazio

TG

Alex K. now

Hi! Could you tell me about your pricing? 🙏

1

VK

Maria P. 1 min

Can I set it up without a developer?

Web

Anonymous visitor 3 min

Do you have a free plan?

Mail

hello@firma.ru 8 min

I'd like to discuss an enterprise plan

TG

David B.

typing...

Smart Automation

Trigger system: send auto-invitations based on time on page or URL.
Canned Replies: create templates for frequent questions and insert them with one click.
Working hours: auto-hide the widget outside business hours, show an offline form, notify via email.
Departments & roles: route conversations to departments and assign responsible agents.
Push notifications: browser alerts and sound notifications for new messages.
Escalation timer: if an agent doesn't respond within N seconds, the system re-notifies all available operators — no message goes unanswered.

IF (Time on site > 30s)

THEN Send message: "Hi! Can I help you with anything?"

IF (Page URL contains "/pricing")

THEN Send message: "Need help choosing a plan?"

Integrations

Connect to your favorite tools

Svyazio connects with the tools your team already uses — set up in minutes, no coding required.

Tg

Telegram Bot API

Full two-way integration via Bot Token. Set up in under 2 minutes.

Email (SMTP / IMAP)

Connect your business mailbox — incoming emails become conversations in Svyazio.

Coming soon

Instagram Direct

Receive Instagram DMs and story replies in your unified inbox — right alongside other channels.

Pro · New

No-code Chatbots

Visual flow builder, 8 node types, webhooks to any API. One flow runs on website widget and Telegram. Explore →

Live Chat Tools

Real-time visitor intelligence

See who's on your website right now, what they're looking at, and collaborate with your team — all without leaving the chat window.

Visitor Details

See current page, referrer, browser, OS, IP and location for every visitor in real time.

Typing Indicators

See when visitors are typing in real time — prepare your answer before they hit send.

Internal Notes

Leave private notes on any conversation — visible only to your team, never to the customer.

File Sharing

Drag-and-drop files, images and documents directly into the chat. Visitors can attach files too.

Conversation Tags

Label conversations with custom tags to organize, filter and find them later. Track topics across your team.

Widget Customization

Match the chat widget to your brand — pick colors, position, welcome message, and online/offline behavior.

Analytics

Data-driven decisions

Built-in analytics dashboard with charts and metrics — track conversations, agent performance and visitor behavior without third-party tools.

Conversation trends: new vs returning visitors, conversations by department, daily volume

Top pages: see which pages generate the most conversations and optimize your triggers

AI usage metrics: track AI assistant requests per agent and per day

Analytics — Svyazio

Conversations this week

MonTueWedThuFriSatSun

247

Total chats

62%

New visitors

1.8m

Avg response

Priority Support

Paid plans

We've got your back

Customers on paid plans get direct access to our support team right inside the dashboard. Report a bug, request a feature, ask a question — we respond fast and keep you in the loop via email.

Direct support channel built into the dashboard

Email notifications on every reply

Fast response times for paid customers

Categorize requests: bugs, features, integrations, questions

Support — Svyazio

Can't connect Telegram

Bug 2 min ago

Add Shopify webhook

Feature 1 hr ago

Billing question

Question 3 hrs ago

You

Bot token is valid but messages aren't coming through.

Svyazio Team

Please check webhook URL in BotFather settings. I'll guide you through it.

Power Tools

Built for speed

Keyboard-first workflows and deep search to handle hundreds of conversations without slowing down.

Command Palette

Press Cmd+K to instantly search conversations, jump to settings, or switch between views. Works on any keyboard layout.

Deep Search

Search across all messages, internal notes, visitor IPs and emails. Click a result to jump directly to that message with highlighted context.

Customization

Pick your accent color from 12 presets, switch between light and dark themes — make the dashboard truly yours.

See All Features in Action

Set up Svyazio in minutes. Free plan — forever, no credit card required.

Start for free View pricing