Terms of Service

These Terms of Service ("Terms") constitute a binding agreement between you ("Customer") and the operator of Svyazio ("we", "us"). By registering, using the Service, or installing the Svyazio widget, you agree to these Terms in full.

1. Definitions

Service — the Svyazio cloud platform (SaaS), accessible at svyazio.com and via native apps.

Customer — any individual or legal entity that registers an account.

Visitor — an end user who interacts with the Svyazio widget on a Customer's website.

Subscription Plan — the tier of service selected by the Customer, governing features and usage limits.

2. Access & Account

2.1. The Service is granted under a non-exclusive, non-transferable license for the duration of your active subscription.

2.2. You are responsible for maintaining the security of your account credentials. All actions taken under your account are your responsibility.

2.3. The Service may be used worldwide for any lawful commercial or personal purpose.

3. Fees & Billing

3.1. Access to paid plans is granted upon 100% prepayment for the selected billing period (monthly or annual).

3.2. Current prices are published at svyazio.com/#pricing. We reserve the right to change pricing with 30 days' notice.

3.3. Services are deemed rendered at the end of each billing period unless a written, justified complaint is received within 3 business days of that date.

4. Your Obligations

• Pay for access on time per your selected plan
• Inform your site Visitors about the use of chat and obtain their consent where required by law
• Not use the Service for spam, illegal content distribution, or collection of sensitive data (passwords, payment cards, health records)

5. Our Rights

• We may update or modify Service features without prior notice
• We may suspend access without refund if these Terms are materially violated

6. Limitation of Liability

6.1. The Service is provided "as is". We do not guarantee uninterrupted operation or fitness for a particular purpose.

6.2. We are not liable for the quality of Customer's or Visitor's internet connection, or for content transmitted through chats.

6.3. Our total cumulative liability shall not exceed the amount of the last invoice paid by the Customer.

7. Data Processing

7.1. The Customer acts as a data controller for Visitor data; Svyazio acts as a data processor.

7.2. Detailed data processing terms are set out in our Data Processing Agreement (DPA).

8. Refunds

8.1. Refunds for unused periods are available only if the Service was completely inoperable due to our fault for more than 48 consecutive hours.

8.2. In all other cases, cancellations are non-refundable for the current billing period. See our Refund Policy for details.

9. Changes to Terms

9.1. We may update these Terms by posting a revised version on this page. Continued use of the Service after changes constitutes acceptance of the new Terms.

10. Disputes

10.1. All disputes should first be raised at legal@svyazio.com. We aim to respond within 15 business days.

10.2. These Terms are governed by applicable law. Venue for unresolved disputes shall be determined by the seat of the service operator.

11. Contact