Effective date: April 13, 2026 · Revision 3
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Eduard Pashchenko, operating as a Sole Trader (INN: 231221935418, OGRNIP: 321237500279053) under the trade name Svyazio ("Svyazio", "we", "us", or "our"). These Terms govern your access to and use of the Svyazio platform, including the website at svyazio.com, the dashboard application, the embeddable chat widget, all associated APIs, and any related services (collectively, the "Service").
By creating an account, installing the Svyazio widget on your website, accessing the dashboard, making a purchase, or otherwise using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "Customer" refers to that entity.
You must be at least sixteen (16) years of age to use the Service. By agreeing to these Terms, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into a binding agreement. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
If you do not agree to any provision of these Terms, you must immediately cease using the Service, uninstall any widgets, and delete your account. Your continued use of the Service following the posting of any changes to these Terms constitutes your acceptance of those changes, subject to the notice provisions described in Section 15.
The following terms shall have the meanings ascribed to them below throughout these Terms:
"Service" means the Svyazio cloud-based software-as-a-service platform, including the website at svyazio.com, the customer dashboard, the embeddable chat widget, all APIs, mobile applications (if any), and any updates, upgrades, or new features made available by Svyazio.
"User" means any individual who accesses or uses the Service in any capacity, including Customers, agents, administrators, and Visitors.
"Customer" means any individual or legal entity that registers an account on the Service and agrees to these Terms. The Customer is the contracting party responsible for their Organization and all activity conducted under their account.
"Visitor" means an end user who interacts with the Svyazio widget as embedded on a Customer's website or application. Visitors do not have direct accounts with Svyazio and interact with the Service solely through the Customer's deployment of the widget.
"Organization" means the workspace created by a Customer within the Service, which may contain multiple agents, conversation channels, and configuration settings. Each Organization operates as an independent unit with its own data, billing, and access controls.
"Widget" means the embeddable JavaScript chat component provided by Svyazio, designed to be installed on a Customer's website to enable real-time communication between the Customer's agents and Visitors.
"Dashboard" means the web-based management interface accessible to Customers and their authorized agents at app.svyazio.com (or the applicable regional subdomain), used for managing conversations, configuring settings, viewing analytics, and administering the Organization.
"Content" means all data, text, files, images, chat transcripts, messages, and other materials created, uploaded, transmitted, or stored by a Customer or Visitor through the Service.
"Personal Data" means any information relating to an identified or identifiable natural person, as defined by applicable data protection legislation including but not limited to the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the California Consumer Privacy Act ("CCPA").
"Subscription" means the contractual arrangement under which a Customer obtains access to paid features of the Service for a defined billing period (monthly or annual), subject to the terms of the selected Subscription Plan.
"Free Plan" (also referred to as "Starter Plan") means the tier of service available at no charge, subject to feature limitations and usage restrictions as published on the pricing page.
"Paid Plan" means any tier of service (including but not limited to Business and Pro plans) that requires payment of a subscription fee and provides access to additional features, higher usage limits, and premium support.
Svyazio is a cloud-based customer communication platform that enables businesses to engage with their website visitors and customers in real time. The Service provides a suite of tools designed for customer support, sales engagement, and visitor analytics, including but not limited to: a real-time live chat widget that can be embedded on any website; a centralized dashboard for managing conversations across multiple channels; visitor analytics including page views, geographic data, and browsing behavior; team management features with role-based access controls, assignments, and internal notes; and multi-channel communication capabilities integrating email, Telegram, and other messaging platforms into a unified inbox.
The Service is provided on an "as-is" and "as-available" basis. While Svyazio uses commercially reasonable efforts to maintain the availability, reliability, and performance of the Service, we do not warrant that the Service will be uninterrupted, error-free, or free from vulnerabilities at all times. Planned maintenance windows, infrastructure upgrades, and emergency patches may temporarily affect availability, and Svyazio will endeavor to provide advance notice of scheduled downtime whenever practicable.
Svyazio reserves the right to modify, update, or discontinue any feature or component of the Service at any time. We will make reasonable efforts to notify Customers of material changes that may affect their use of the Service. The introduction of new features may be subject to additional terms or require a higher-tier Subscription Plan.
4.1. To use the Service, you must create an account by providing accurate, current, and complete information as requested during the registration process. You agree to promptly update your account information to keep it accurate and complete at all times. Providing false, misleading, or outdated information constitutes a breach of these Terms and may result in immediate suspension or termination of your account.
4.2. You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password and any API keys or access tokens associated with your account. You must not share your credentials with any unauthorized third party. You agree to immediately notify Svyazio at security@svyazio.com if you become aware of any unauthorized access to or use of your account.
4.3. You are responsible for all activity that occurs under your account, whether or not you have authorized such activity. Svyazio shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. If you suspect unauthorized access, you must change your password immediately and contact our support team.
4.4. Organizations may have multiple authorized agents and administrators. The account owner (the individual who created the Organization) is responsible for managing access permissions and ensuring that all agents comply with these Terms. The account owner bears responsibility for the actions of all agents operating within their Organization.
4.5. Svyazio reserves the right to suspend or terminate any account that appears to be inactive for an extended period (12 months or more with no login activity), that is in violation of these Terms, or that poses a security risk to the Service or other users. We will make reasonable efforts to notify you before taking such action, except where immediate action is necessary to protect the Service or comply with legal obligations.
5.1. Free Plan. Svyazio offers a Free Plan (Starter Plan) that provides access to a limited set of features at no charge. The Free Plan is subject to usage restrictions and feature limitations as described on the pricing page. Svyazio reserves the right to modify the terms, features, or availability of the Free Plan at any time without prior notice. The Free Plan does not include a service level agreement and is provided without any uptime guarantees.
5.2. Paid Plans. Access to Paid Plans (including Business and Pro tiers) requires 100% prepayment for the selected billing period. Paid Plans are available on monthly or annual billing cycles. Annual plans are billed as a single lump-sum payment at the beginning of the annual period and may offer a discount compared to the equivalent monthly rate. All paid plans include a 7-day free trial; no payment information is required to begin a trial.
5.3. Automatic Renewal. Unless you cancel your Subscription before the end of the current billing period, your Subscription will automatically renew for a successive period of the same duration (monthly or annual) at the then-current price. You authorize Svyazio to charge the payment method on file for each renewal period. You may cancel auto-renewal at any time from Settings → Billing in the Dashboard.
5.4. Pricing and Price Changes. Current prices for all Subscription Plans are published at svyazio.com/#pricing. Svyazio reserves the right to change its pricing at any time. For existing subscribers, price changes will take effect at the beginning of the next billing cycle following at least thirty (30) days' advance written notice sent to the email address associated with the account. If you do not agree with a price change, you may cancel your Subscription before the new price takes effect.
5.5. Taxes. All prices displayed on the website are exclusive of applicable taxes unless otherwise stated. You are responsible for paying all taxes, duties, and levies imposed by any taxing authority with respect to your Subscription, excluding taxes based on Svyazio's net income. If Svyazio is required to collect or remit taxes on your behalf, those amounts will be added to your invoice.
5.6. Refunds and Cancellations. Refund and cancellation terms are governed by our Refund Policy, which forms an integral part of these Terms. In the event of any conflict or inconsistency between the provisions of these Terms and the Refund Policy with respect to refund matters, the Refund Policy shall prevail. Key provisions include a 14-day unconditional money-back guarantee on first-time paid subscriptions, and EU consumer withdrawal rights under Directive 2011/83/EU. Please refer to the Refund Policy for complete details on eligibility, procedures, and timelines.
You agree to use the Service only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited when using the Service, and any violation may result in immediate suspension or termination of your account without notice or refund:
6.1. Spam, Phishing, and Social Engineering. You shall not use the Service to send unsolicited bulk messages, spam, or commercial communications to Visitors or any third parties. You shall not use the widget, chat interface, or any other component of the Service to conduct phishing attacks, impersonate legitimate entities, or employ social engineering techniques to deceive Visitors into revealing personal information, credentials, or financial data.
6.2. Service Abuse and Overloading. You shall not engage in any activity that disrupts, degrades, or interferes with the proper functioning of the Service or its infrastructure. This includes but is not limited to distributed denial-of-service (DDoS) attacks, unauthorized load testing, stress testing, or any form of automated abuse designed to overwhelm the Service's servers, network, or computational resources.
6.3. Illegal Activities. You shall not use the Service for any purpose that violates applicable local, national, or international laws and regulations. This includes but is not limited to the facilitation of fraud, money laundering, terrorist financing, drug trafficking, arms dealing, human trafficking, exploitation of minors, or any other criminal activity.
6.4. Malware and Harmful Code. You shall not transmit, upload, or distribute through the Service any viruses, worms, Trojans, ransomware, spyware, adware, or any other malicious software or code designed to damage, disrupt, or gain unauthorized access to computer systems, networks, or data.
6.5. Impersonation. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity, when using the Service. This includes creating accounts under false identities, posing as Svyazio employees or representatives, or misleading Visitors about the identity of the Customer or its agents.
6.6. Scraping and Data Mining. You shall not use any automated means, including bots, crawlers, scrapers, or scripts, to access, collect, harvest, or extract data from the Service, other Customers' widgets, or any part of the Svyazio infrastructure without our express prior written consent. This prohibition applies to both the Customer-facing Dashboard and the Visitor-facing widget.
6.7. Circumvention of Security Measures. You shall not attempt to circumvent, disable, or interfere with any rate limits, access controls, authentication mechanisms, encryption protocols, or other security features of the Service. You shall not probe, scan, or test the vulnerability of the Service or any related system or network without prior written authorization from Svyazio.
6.8. Collection of Sensitive Data. You shall not use the Service to intentionally solicit, collect, or store highly sensitive personal data from Visitors, including but not limited to passwords, full payment card numbers (PAN), government-issued identification numbers, health records, biometric data, or any data classified as "special category" under GDPR Article 9, unless you have obtained explicit consent and have appropriate legal and technical safeguards in place.
6.9. Consequences of Violation. Svyazio reserves the right, at its sole discretion, to investigate and take appropriate action against any conduct that violates this Acceptable Use Policy, including but not limited to: issuing a written warning; temporarily or permanently suspending the offending account; removing or disabling access to offending Content; terminating the Customer's Subscription without refund; and reporting the violation to the relevant law enforcement authorities or regulatory bodies. Svyazio may cooperate with law enforcement investigations and comply with court orders requiring the disclosure of information related to violations of this policy.
7.1. Svyazio's Intellectual Property. The Service, including but not limited to all software, source code, object code, algorithms, user interfaces, visual design, graphics, logos, trademarks, trade names, domain names, documentation, and all related intellectual property rights, are and shall remain the exclusive property of Svyazio and its licensors. These Terms do not grant you any right, title, or interest in the Service or any of its components, except for the limited right to use the Service in accordance with these Terms. You shall not copy, modify, reverse-engineer, decompile, disassemble, or create derivative works of any part of the Service without Svyazio's express prior written consent.
7.2. Customer's Content. The Customer retains all ownership rights in and to the Content that the Customer or its Visitors create, upload, transmit, or store through the Service. This includes, without limitation, chat transcripts, conversation histories, uploaded files and attachments, canned responses, and any other materials generated by the Customer or its agents in the course of using the Service. Svyazio does not claim any ownership interest in Customer Content.
7.3. License to Process Content. By using the Service, the Customer grants Svyazio a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, display, and process Customer Content solely for the purpose of providing, maintaining, and improving the Service. This license is strictly limited to the technical operations necessary to deliver the Service and does not grant Svyazio the right to sell, lease, or commercially exploit Customer Content for any other purpose. This license terminates upon deletion of the Content or termination of the Customer's account, subject to the data retention provisions in Section 14.
7.4. Aggregated and Anonymized Data. Svyazio may collect, compile, and use anonymized and aggregated data derived from the use of the Service for analytics, benchmarking, research, service improvement, and the development of new features. Such data shall be fully de-identified such that it cannot reasonably be used to identify any individual Customer, Visitor, or natural person. This right survives termination of these Terms.
7.5. Free Plan Branding. Customers using the Free Plan acknowledge and agree that the widget will display a "Powered by Svyazio" attribution badge. This branding may not be removed, hidden, or obscured without upgrading to an applicable Paid Plan that includes branding removal. Removal of or tampering with the attribution badge on the Free Plan constitutes a violation of these Terms.
8.1. Svyazio is committed to the protection of Personal Data and complies with applicable data protection legislation, including the GDPR, CCPA, and Russian Federal Law No. 152-FZ "On Personal Data". Our data protection practices are described in detail in our Privacy Policy, which forms an integral part of these Terms.
8.2. Svyazio as Data Processor. With respect to Personal Data of Visitors and other end users collected through the Customer's deployment of the widget, the Customer acts as the Data Controller and Svyazio acts as the Data Processor. Svyazio processes such data solely on the Customer's instructions and for the purpose of providing the Service. The specific terms of this processing relationship are set out in our Data Processing Agreement (DPA), which the Customer is deemed to have accepted by using the Service.
8.3. Svyazio as Data Controller. With respect to Personal Data provided by the Customer during account registration, billing, and direct interactions with Svyazio (such as support inquiries), Svyazio acts as the Data Controller. This data is processed in accordance with our Privacy Policy for the purposes of account management, billing, service provision, communication, and compliance with legal obligations.
8.4. Customer's Responsibilities. The Customer is responsible for ensuring that its collection and processing of Visitor data through the widget complies with all applicable data protection laws in the Customer's jurisdiction. This includes, but is not limited to, providing adequate privacy notices to Visitors, obtaining any required consents for data collection, and ensuring a lawful basis for processing. Svyazio provides tools (such as cookie consent banners and privacy notice configuration) to assist the Customer in meeting these obligations, but ultimate compliance responsibility rests with the Customer.
9.1. The complete terms governing refunds and cancellations are set forth in our Refund Policy. The Refund Policy is incorporated by reference into these Terms and forms a binding part of this agreement. In the event of any conflict or inconsistency between this Section 9 and the Refund Policy, the Refund Policy shall prevail with respect to all refund and cancellation matters.
9.2. 14-Day Money-Back Guarantee. If you subscribe to a Paid Plan for the first time and are not satisfied with the Service for any reason, you may request a full refund within fourteen (14) calendar days of the date of your first charge. This is an unconditional guarantee requiring no justification. This guarantee applies once per Customer and covers first-time subscriptions to any Paid Plan, including annual plan purchases. It does not apply to subsequent billing cycles, plan upgrades, or additional agent seats.
9.3. Cancellation. You may cancel your Subscription at any time from Settings → Billing in the Dashboard. Upon cancellation, you will retain access to paid features until the end of the current billing period. After the billing period expires, your account will be downgraded to the Free Plan, and your data will be retained for ninety (90) days before permanent deletion. No partial refunds are provided for unused portions of a billing period outside the 14-day refund window, except as required by applicable law.
9.4. EU Consumer Withdrawal Rights. If you are an individual consumer located in the European Union or European Economic Area, you have a statutory right to withdraw from a digital service contract within fourteen (14) days of your first purchase, in accordance with EU Directive 2011/83/EU. By using the Service after purchase, you expressly consent to the commencement of the service before the expiration of the withdrawal period. Please refer to the Refund Policy for complete details on exercising this right.
10.1. Uptime Target. Svyazio targets a monthly uptime of 99.5% for the Service, calculated as the total number of minutes in a calendar month minus the number of minutes of Downtime, divided by the total number of minutes in that calendar month. "Downtime" is defined as any period during which the core functionality of the Service (the ability for Visitors to send and receive chat messages through the widget, and for agents to view and respond to those messages through the Dashboard) is materially unavailable to a substantial portion of Customers, as determined by Svyazio's server-side monitoring systems. This uptime target excludes the Free Plan, which is provided without any uptime commitment.
10.2. Scheduled Maintenance. Svyazio may perform scheduled maintenance that temporarily affects the availability of the Service. We will provide at least twenty-four (24) hours' advance notice of scheduled maintenance via email to the Organization's primary contact and/or via a banner notification in the Dashboard. Scheduled maintenance windows will be planned during off-peak hours whenever practicable. Periods of scheduled maintenance for which adequate notice was provided are excluded from the Downtime calculation.
10.3. Service Credits. If the Service experiences Downtime exceeding forty-eight (48) consecutive hours due to a cause within Svyazio's reasonable control (excluding force majeure events, scheduled maintenance, and third-party service failures), Paid Plan Customers are entitled to service credits as follows: a credit equal to five percent (5%) of the monthly subscription fee (or one-twelfth of the annual fee, as applicable) for each additional twenty-four (24) hour period of Downtime beyond the initial forty-eight hours, up to a maximum credit of thirty percent (30%) of the applicable monthly fee. Service credits are applied to the Customer's next invoice and cannot be redeemed for cash. To claim a service credit, the Customer must submit a written request to support@svyazio.com within thirty (30) days of the Downtime event.
10.4. Force Majeure. Svyazio shall not be liable for any failure or delay in the performance of the Service caused by events beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government actions or sanctions, power outages, internet backbone failures, failures of third-party cloud infrastructure providers, cyberattacks of unprecedented scale, or any other event that could not reasonably have been foreseen or prevented. During a force majeure event, Svyazio's obligations under these Terms, including the uptime target and service credit provisions, are suspended for the duration of the event.
11.1. Disclaimer of Warranties. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. Svyazio expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. Svyazio does not warrant that the Service will meet your specific requirements, that the Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Service will be accurate or reliable.
11.2. Liability Cap. To the maximum extent permitted by applicable law, Svyazio's total aggregate liability to the Customer for all claims arising out of or relating to these Terms or the use of the Service, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the total amount of fees actually paid by the Customer to Svyazio during the twelve (12) month period immediately preceding the event giving rise to the claim. For Customers on the Free Plan, Svyazio's maximum aggregate liability shall not exceed one hundred United States dollars (USD $100).
11.3. Exclusion of Consequential Damages. In no event shall Svyazio be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, regardless of whether such damages were foreseeable and whether or not Svyazio has been advised of the possibility of such damages.
11.4. Exceptions. The limitations and exclusions in this Section 11 shall not apply to: (a) liability arising from Svyazio's gross negligence or willful misconduct; (b) liability arising from Svyazio's breach of its data protection obligations under Section 8 and the Data Processing Agreement; (c) Svyazio's indemnification obligations (if any); or (d) any liability that cannot be limited or excluded under applicable mandatory law.
11.5. Essential Basis. The Customer acknowledges that the limitations of liability set forth in this Section 11 reflect a reasonable and fair allocation of risk between the parties and form an essential basis of the bargain between the Customer and Svyazio. Svyazio would not be able to provide the Service on an economically reasonable basis without these limitations.
12.1. Customer's Indemnification Obligations. You agree to indemnify, defend, and hold harmless Svyazio, its owner, employees, contractors, agents, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to: (a) your Content or any material you transmit through the Service; (b) your use of the Service in violation of these Terms, including any breach of the Acceptable Use Policy; (c) your violation of any applicable law, regulation, or third-party right (including intellectual property rights, privacy rights, or publicity rights); (d) any dispute between you and a Visitor or other third party arising from your use of the Service; or (e) any claim that your Content infringes or misappropriates the intellectual property or other rights of a third party.
12.2. Indemnification Procedure. Svyazio will promptly notify you in writing of any claim subject to indemnification and will provide reasonable cooperation in the defense of such claim at your expense. Svyazio reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with Svyazio's defense of such claims. You shall not settle any claim without Svyazio's prior written consent if the settlement would impose any obligation or liability on any of the Indemnified Parties.
13.1. Informal Resolution. Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through good-faith negotiations. Either party may initiate informal dispute resolution by sending a written notice to the other party describing the nature of the dispute and the relief sought. The parties shall attempt to resolve the dispute within thirty (30) days of receipt of such notice. All disputes should initially be directed to legal@svyazio.com, and Svyazio aims to respond within fifteen (15) business days.
13.2. Users in the Russian Federation. For Customers who are residents or legal entities registered in the Russian Federation, these Terms shall be governed by and construed in accordance with the laws of the Russian Federation. Any disputes that cannot be resolved through informal negotiation shall be submitted to the courts of general jurisdiction located in Moscow, Russian Federation.
13.3. Users in the European Union and European Economic Area. For Customers who are individuals residing in a Member State of the European Union or the European Economic Area, these Terms shall be governed by the laws of the Customer's country of habitual residence. Nothing in these Terms shall deprive such Customers of the protection afforded by mandatory provisions of EU consumer protection legislation, including Directive 2011/83/EU on consumer rights and Regulation (EU) 2016/679 (GDPR). EU consumers may bring proceedings in the courts of their country of habitual residence. EU consumers may also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
13.4. Users in the United States. For Customers who are residents of the United States, these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms that cannot be resolved through informal negotiation shall be resolved exclusively through binding arbitration administered by a mutually agreed-upon arbitration provider, conducted in English. The arbitration shall take place remotely (via telephone, video conference, or written submissions) unless the parties mutually agree to an in-person hearing. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
13.4.1. Class Action Waiver. To the maximum extent permitted by applicable law, you agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against Svyazio. If any court or arbitrator determines that the class action waiver in this provision is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provisions in Section 13.4 shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
13.4.2. Small Claims Court Exception. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes and claims that fall within the jurisdictional limits of such court.
13.5. All Other Users. For Customers not covered by Sections 13.2, 13.3, or 13.4, these Terms shall be governed by and construed in accordance with the laws of the Russian Federation. Any disputes that cannot be resolved through informal negotiation shall be resolved through binding arbitration conducted in Moscow, Russian Federation, in the English language, administered by a mutually agreed-upon arbitration provider. The arbitrator's decision shall be final and binding.
14.1. Termination by Customer. You may terminate your account and these Terms at any time by canceling your Subscription (if applicable) and requesting account deletion through the Dashboard or by contacting support@svyazio.com. Termination by the Customer does not entitle the Customer to a refund of any prepaid fees, except as provided in the Refund Policy.
14.2. Termination by Svyazio. Svyazio may terminate or suspend your account and access to the Service, in whole or in part, at any time and for any reason, including but not limited to: material breach of these Terms; violation of the Acceptable Use Policy; non-payment of fees; extended account inactivity; or if required by law. For termination due to breach, Svyazio will, where practicable, provide written notice specifying the nature of the breach and, if the breach is curable, a reasonable period (not less than fifteen days) to remedy the breach before termination takes effect. Svyazio may terminate without notice where immediate action is necessary to protect the Service, other users, or comply with legal obligations.
14.3. Post-Termination Data Export. Upon termination of your account for any reason, Svyazio will make your Content available for export for a period of thirty (30) calendar days following the effective date of termination. During this period, you may download your data (including chat transcripts, contact information, and uploaded files) through the Dashboard's export functionality or by contacting support. After the expiration of the 30-day export period, Svyazio will permanently delete all Customer Content from its active systems within a reasonable timeframe. Residual copies may persist in encrypted backup systems for up to ninety (90) additional days before automatic purging.
14.4. Survival. The following sections shall survive termination of these Terms: Section 2 (Definitions), Section 7 (Intellectual Property), Section 8 (Data Protection), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 13 (Governing Law and Dispute Resolution), this Section 14.4 (Survival), and any other provisions which by their nature are intended to survive termination.
15.1. Svyazio reserves the right to modify, amend, or replace these Terms at any time. For material changes that substantively affect your rights or obligations, Svyazio will provide at least thirty (30) days' advance notice before the changes take effect. Notice of material changes will be provided by email to the address associated with your account and by displaying a prominent banner notification in the Dashboard.
15.2. Non-material changes (such as corrections of typographical errors, clarifications that do not alter the substance of existing provisions, or updates to contact information) may take effect immediately upon posting of the revised Terms on this page.
15.3. Your continued use of the Service after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any material changes, you must stop using the Service and terminate your account before the changes take effect. The "Effective date" and "Revision" number shown at the top of this page will be updated with each revision to these Terms.
16.1. Severability. If any provision of these Terms is found by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
16.2. Entire Agreement. These Terms, together with the Privacy Policy, Data Processing Agreement, Refund Policy, and any Order Forms or additional terms referenced herein, constitute the entire agreement between you and Svyazio with respect to the subject matter hereof. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.
16.3. Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, in whole or in part, without the prior written consent of Svyazio. Any attempted assignment in violation of this provision shall be null and void. Svyazio may freely assign these Terms, in whole or in part, without restriction and without notice, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
16.4. Waiver. The failure of Svyazio to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by Svyazio. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.
16.5. Notices. All legal notices to Svyazio must be sent in writing to legal@svyazio.com. Notices from Svyazio to Customers will be sent to the email address associated with the Customer's account. Notices are deemed received when delivered by email (upon confirmed delivery to the recipient's mail server), or when posted on the Dashboard (upon first login following the posting).
Svyazio
Legal entity: Eduard Pashchenko (Sole Trader / Sole Proprietor)
Tax ID (INN): 231221935418 | Reg. No. (OGRNIP): 321237500279053
Legal enquiries: legal@svyazio.com
Billing enquiries: billing@svyazio.com
Security reports: security@svyazio.com
Website: svyazio.com