How to connect Telegram — step by step
1 Create a Telegram bot
If you don't have a bot yet, open Telegram and search for @BotFather. Send the command:
BotFather will ask you to choose a name and a username for your bot. Once created, you'll receive a Bot Token — a long string like 123456789:ABCdefGHI-jklMNOpqr. Copy this token.
2 Open Svyazio settings
Log into your Svyazio dashboard at app.svyazio.com. Navigate to Settings → Channels → Telegram.
3 Paste the Bot Token
Paste your Bot Token into the input field. Click Connect. Svyazio automatically configures the Telegram webhook — no manual setup needed.
✓ Done! Messages flow into your inbox
Every message sent to your Telegram bot now appears in Svyazio's unified inbox — right next to website chat and email conversations. Reply from Svyazio, and your customer receives the response in Telegram instantly.
What Telegram integration gives you
Unified multichannel inbox
Website chat, Telegram, and email — all in one list. No tab switching, no lost messages. When a customer starts on your website and continues via Telegram, the conversation merges into a single thread with full history.
Multi-agent collaboration
Your entire team handles Telegram messages together. Assign conversations, leave internal notes, use departments to route sales to sales and support to support. No more single-person bot bottleneck.
Saved replies for speed
Create shortcuts for your 20 most common answers. Instead of typing "Our business hours are Monday–Friday, 9am–6pm" for the hundredth time, respond in 2 clicks. Works across all channels — Telegram, chat, and email.
AI writing assistant
The Pro plan includes an AI copilot powered by Google Gemini. It helps your agents write better replies — fixing grammar, adjusting tone, and suggesting improvements. Works on Telegram messages just like any other channel.
Up to 10 bots per org
Connect up to 10 Telegram bots within a single Svyazio organization. Perfect for multi-product companies or agencies that manage support for multiple brands from one dashboard.
Analytics and tracking
Track Telegram conversation volume, response times, and agent performance. Telegram alone gives you zero analytics — Svyazio gives you the data you need to optimize support workflows.
Telegram messages in Svyazio
One professional inbox for all your channels
Why connect Telegram to a live chat platform?
Telegram has over 800 million monthly active users and is one of the most popular messaging platforms in CIS, the Middle East, Southeast Asia, and increasingly in Europe. For businesses in these regions, Telegram isn't optional — it's where your customers already communicate. They expect to reach your business through Telegram just as naturally as they'd call or email.
But managing Telegram support directly through the app has real limitations. There's no multi-agent workflow, no conversation assignment, no saved replies, no analytics, and no way to see a customer's history from other channels. Svyazio solves all of these problems by routing Telegram messages into a professional support inbox shared with your website chat and email.
How the integration works technically
Svyazio uses the Telegram Bot API webhook mechanism. When you paste your Bot Token into Svyazio, we automatically call setWebhook to point your bot's messages to our servers. This means:
- Instant delivery: Messages arrive in your Svyazio inbox within milliseconds of being sent on Telegram
- Bi-directional: When your agent replies in Svyazio, the message is sent to the customer's Telegram chat instantly
- No polling: Webhooks are more reliable and faster than polling — no missed messages
- Secure: All communication is encrypted via TLS. Your Bot Token is stored with AES-256 encryption
Pricing and plan requirements
Telegram integration is available on the Pro plan at $39/agent/month. Each organization can connect up to 10 Telegram bots. The Pro plan also includes the AI writing assistant (Google Gemini), departments, analytics, white-label widget, and unlimited conversations. For a 3-person team, that's $117/month for full Telegram + chat + email support.