tag. Save. The chat widget appears on your store immediately."}},{"@type":"Question","name":"Is there a Shopify app for Svyazio?","acceptedAnswer":{"@type":"Answer","text":"Svyazio doesn't require a Shopify app. It works with a single JavaScript snippet in your theme, which is actually simpler and more reliable than a Shopify app. No app permissions, no Shopify admin overhead, no app review process."}},{"@type":"Question","name":"Does it work with all Shopify themes?","acceptedAnswer":{"@type":"Answer","text":"Yes. Svyazio uses Shadow DOM isolation, which means zero CSS conflicts with any Shopify theme — Dawn, Debut, Brooklyn, custom themes, or any third-party theme. The widget renders in its own isolated container."}},{"@type":"Question","name":"Will it slow down my Shopify store?","acceptedAnswer":{"@type":"Answer","text":"No. The script loads asynchronously with the defer attribute. It doesn't block page rendering or affect your store's Core Web Vitals scores. Shopify already uses CDN delivery, and Svyazio's widget is CDN-delivered too — very fast load times."}},{"@type":"Question","name":"Is Svyazio free for Shopify stores?","acceptedAnswer":{"@type":"Answer","text":"Yes, the Starter plan is free forever — 1 agent, 50 conversations per month, no credit card required. Great for new stores or low-traffic shops. Business plan at $19/agent/month adds email and saved replies. Pro at $39/agent/month adds Telegram, AI, and analytics."}}]}
Integration

Free live chat for Shopify

Add live chat to your Shopify store in 2 minutes. Answer pre-sale questions, reduce cart abandonment, and support customers via chat, Telegram, and email — from one inbox.

Start free See e-commerce use case →

How to install on Shopify

1 Get your widget code

Sign up at app.svyazio.com (free). Go to Settings → Installation and copy the widget snippet.

2 Open Shopify theme editor

In your Shopify Admin, go to Online Store → Themes → Actions → Edit code. Open the file theme.liquid.

3 Paste the code

Find the closing </body> tag and paste the Svyazio script just before it:

<!-- Svyazio Live Chat --> <script> (function(d, w, c) { w.SvyazioConfig = { orgId: "YOUR_ORG_ID", serverUrl: "https://app.svyazio.com" }; w[c] = w[c] || function() { (w[c].q = w[c].q || []).push(arguments); }; var s = d.createElement('script'); s.async = true; s.src = 'https://app.svyazio.com/widget/svyazio.js'; if (d.head) d.head.appendChild(s); })(document, window, 'Svyazio'); </script> </body>

Click Save.

✓ Chat widget is live on your store

The chat widget now appears on every page of your Shopify store — homepage, product pages, cart, checkout, and blog. Visitors can start chatting instantly.

Why Shopify store owners choose Svyazio

Reduce cart abandonment

69% of shopping carts are abandoned. Many shoppers leave because they have unanswered questions about shipping, sizing, or returns. Live chat lets you answer instantly — turning hesitation into completed orders.

Chat + Telegram + Email inbox

Some customers chat on your store. Others message via Telegram. Some email. All conversations appear in one inbox. Reply from one dashboard — no context lost, no messages missed.

Mobile apps for on-the-go

Get push notifications when a shopper messages your store. Reply from iOS or Android. Many Shopify store owners run their business from their phone — Svyazio's mobile apps make this seamless.

Shadow DOM — no theme conflicts

Shopify themes have their own CSS. Chat widgets shouldn't break your store's design. Svyazio renders inside Shadow DOM — isolated from your theme's styles. Works perfectly with Dawn, Debut, Brooklyn, and any custom theme.

Manage Shopify conversations from Svyazio

Clean, fast dashboard for real-time store support

Svyazio Dashboard — Shopify store conversations Svyazio Dashboard — Replying to Shopify customer Svyazio Dashboard — Multichannel Shopify support

Why your Shopify store needs live chat

Shopify powers over 4 million online stores worldwide. Most of these stores rely on contact forms or email for customer inquiries — which means slow response times and lost sales. Research by Forrester shows that live chat increases conversions by 3–5× and reduces cart abandonment by 20–30%. For a Shopify store doing $10,000/month in revenue, that's an additional $2,000–3,000/month from simply answering customer questions in real time.

The math is simple: if 100 shoppers visit your checkout page daily and 69 abandon their cart, even converting 5 of those back through chat adds 5 orders per day. At an average order value of $50, that's $250/day — $7,500/month in recovered revenue. Live chat pays for itself on day one.

Svyazio vs Shopify Inbox

Shopify offers its own "Shopify Inbox" for free. So why choose Svyazio? Because Shopify Inbox is limited to Shopify-only chat — it doesn't support email integration, Telegram, saved replies with shortcuts, typing preview, departments, or AI assistance. Svyazio is a multichannel inbox that unifies website chat with Telegram and email.

If your business only needs basic Shopify chat, Shopify Inbox works. But if customers also email you, message your Telegram bot, or if you need saved replies, agent collaboration, and analytics — Svyazio is the upgrade that grows with your business.

Pricing for Shopify store owners

  • Free Starter: 1 agent, 50 chats/month — great for new or low-traffic stores
  • Business ($19/mo): email + chat, saved replies, typing preview, internal notes — ideal for growing stores
  • Pro ($39/mo): + Telegram, AI assistant, departments, analytics, white-label — for high-volume stores and Shopify Plus merchants

Frequently asked questions

How do I add Svyazio to Shopify?
Shopify Admin → Online Store → Themes → Edit code → theme.liquid. Paste the Svyazio script before </body>. Save. The widget appears instantly on your store. Takes 2 minutes.
Is there a Shopify app?
No app needed. One JavaScript snippet in your theme does it all — simpler, faster, and more reliable than a Shopify app. No app permissions, no admin overhead.
Does it work with all Shopify themes?
Yes. Shadow DOM isolation guarantees zero CSS conflicts with any Shopify theme — Dawn, Debut, Brooklyn, or custom. The widget renders in its own isolated container.
Will it slow down my store?
No. The script loads asynchronously with defer. Doesn't block rendering. CDN-delivered for fast load times. Zero impact on Core Web Vitals.
Is it really free?
Yes. Starter plan: free forever, 1 agent, 50 conversations/month, no credit card. Upgrade anytime for more features and channels.

Add chat to your Shopify store — free

2 minutes to install. No app required. Start recovering lost sales today.

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