Features

Tools for Growth

A full-featured live chat platform with automation, analytics, and multichannel integrations.

Unified Inbox

Everything in one inbox — nothing missed

Customers reach you via Telegram, Email, and website chat — your team replies from one unified inbox. No message is ever missed.

Tg
Telegram
Inbound & outbound — bots and group chats in your agent workspace
Vk
VKontakte
Messages from VK groups and direct chats
Website Chat + Email
Website widget with auto-invites and email tickets (SMTP/IMAP)
Incoming conversations — Svyazio
TG
Alex K. now
Hi! Could you tell me about your pricing? 🙏
1
VK
Maria P. 1 min
Can I set it up without a developer?
Web
Anonymous visitor 3 min
Do you have a free plan?
Mail
hello@firma.ru 8 min
I'd like to discuss an enterprise plan
TG
David B.
typing...

Smart Automation

  • Trigger system: send auto-invitations based on time on page or URL.
  • Canned Replies: create templates for frequent questions and insert them with one click.
  • Working hours: auto-hide the widget outside business hours, show an offline form, notify via email.
  • Departments & roles: route conversations to departments and assign responsible agents.
  • Push notifications: browser alerts and sound notifications for new messages.
IF (Time on site > 30s)
THEN Send message: "Hi! Can I help you with anything?"
IF (Page URL contains "/pricing")
THEN Send message: "Need help choosing a plan?"
Integrations

Connect to your favorite tools

Svyazio connects with the tools your team already uses — and our REST API lets you integrate any custom system in minutes.

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Telegram Bot API
Full two-way integration via Bot Token. Set up in under 2 minutes.
Email (SMTP / IMAP)
Connect your business mailbox — incoming emails become conversations in Svyazio.
Coming soon
Instagram Direct
Receive Instagram DMs and story replies in your unified inbox — right alongside other channels.
REST API + WebSocket
Open API for integration with any system: your CRM, custom tools, or external services.

See All Features in Action

Set up Svyazio in minutes. Free plan — forever, no credit card required.

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