Svyazio vs Tidio: comparison
Key parameters for modern business communication
| Feature | Svyazio | Tidio |
|---|---|---|
| Free plan | ✓ Forever: 1 agent, 50 chats/mo | ✓ 50 conversations/mo |
| Remove branding | ✓ Pro plan (included) | ⚠ Growth plan ($59+/mo) |
| Telegram integration | ✓ Native (Pro plan) | ✗ Not supported |
| Email integration | ✓ Full SMTP/IMAP (Business+) | ✓ Built-in email channel |
| AI chatbot | ⚠ AI writing assistant (Pro) | ✓ Lyro AI (paid add-on, $39+/mo extra) |
| Chatbot builder | ✗ Not available | ✓ Visual Flows builder |
| Chat widget | ✓ Shadow DOM, doesn't affect site styles | ✓ Available |
| Omnichannel inbox | ✓ All channels in one thread | ✓ Multi-channel (separate) |
| Facebook Messenger | ✗ Not available | ✓ Native integration |
| Instagram DM | ✗ Not available | ✓ Native integration |
| Departments & routing | ✓ Pro plan | ✓ Available |
| Pricing transparency | ✓ All-inclusive per plan | ⚠ Base + AI + Flows billed separately |
| Max agents (self-serve) | ✓ Unlimited (Pro plan) | ⚠ 10 agents max (Starter/Growth) |
| Mobile apps | ✓ iOS, Android, Windows, macOS | ✓ iOS, Android |
| GDPR compliance | ✓ DPA, Privacy Policy | ✓ GDPR tools available |
| Pricing | from $19/agent/mo (Business) $39/agent/mo (Pro) |
From $29/mo (Starter) $59+/mo (Growth) + AI add-ons |
What the interface looks like
Agent workspace, conversation history, multichannel feed
Why businesses choose Svyazio over Tidio
No hidden costs
With Tidio, you pay the base subscription, then extra for Lyro AI, extra for Flows automation, and extra for branding removal. Svyazio's plans are all-inclusive — what you see is what you pay.
Native Telegram
Tidio integrates with Facebook and Instagram, but doesn't support Telegram at all. Svyazio has native Telegram bot integration on the Pro plan — all messages in one inbox.
True unified inbox
Svyazio merges chat, Telegram, and email into a single conversation thread. No switching between tabs. Full context at every interaction.
Unlimited agents
Tidio's Starter and Growth plans cap you at 10 agents. Need more? You have to jump to the $749+/month Plus plan. Svyazio's Pro plan includes unlimited agents at $39/agent/month.
2-minute setup
Widget installs with one line of code. Telegram via Bot Token — 2 minutes. No complex onboarding, no mandatory training sessions.
GDPR & privacy
Formal DPA (Data Processing Agreement), AES-256 encrypted credentials, TLS everywhere. Built for businesses that take data protection seriously.
Tidio pricing: what you actually pay
Tidio's pricing structure is one of the most complex in the live chat market. The advertised prices — $29/month for Starter, $59/month for Growth — are just the beginning. Tidio bills three components separately: your base plan (chat features), Lyro AI (AI chatbot conversations, starting at $39/month for 50 conversations), and Flows (visual automation builder, billed by unique visitors reached). A growing business that wants AI auto-replies, automation, and branding removal can easily spend $150–300/month — even with modest traffic.
Svyazio takes the opposite approach: each plan includes everything at that tier. The Business plan at $19/agent/month includes email integration, internal notes, saved replies, and typing previews. The Pro plan at $39/agent/month adds Telegram, AI assistant, departments, analytics, working hours, and white-label branding. No surprise invoices, no per-conversation AI billing.
AI approaches: chatbot vs. copilot
Tidio's Lyro AI is a fully autonomous chatbot — it reads your knowledge base articles and auto-responds to visitors without human involvement. This is powerful for businesses that receive high volumes of repetitive questions (shipping status, opening hours, return policies). However, Lyro has limitations: it can't handle complex or nuanced conversations, and incorrect answers can frustrate customers. You also pay per AI conversation on top of your base subscription.
Svyazio's AI assistant works differently — it's a copilot for human agents, not a replacement. Powered by Google Gemini, it helps agents draft better responses, correct grammar, and match the right tone. The human always has the final say. This approach suits businesses where every conversation matters and quality can't be sacrificed for speed. The AI assistant is included in the Pro plan with no additional per-conversation charges.
Where Tidio wins
- Tidio has a visual chatbot builder (Flows) — Svyazio does not have a chatbot builder
- Tidio supports Facebook Messenger and Instagram DM natively — Svyazio does not
- Tidio's Lyro AI can auto-respond without human involvement — Svyazio's AI assists agents, not replaces them
- Tidio has built-in email marketing features — Svyazio focuses purely on support conversations
Where Svyazio wins
- Transparent pricing — no separate billing for AI, automation, or branding removal
- Telegram integration — native support via Bot API, Tidio doesn't offer Telegram at all
- Full SMTP/IMAP email — connect your real business email, not just Tidio's built-in inbox
- Desktop apps — native Windows and macOS apps included on all plans (Tidio only has mobile)
- Unlimited agents on Pro — Tidio caps self-serve plans at 10 agents
- Shadow DOM widget — does not affect your website's CSS or JavaScript
Who should choose Tidio?
- You need an AI chatbot that auto-responds to visitors 24/7
- You rely on Facebook Messenger or Instagram DM for customer communication
- You want a visual chatbot builder without coding
- Your budget can accommodate $100–200+/month for the full feature set
Who should choose Svyazio?
- You want predictable, all-in-one pricing with no hidden add-ons
- You need Telegram and/or SMTP/IMAP email in the same inbox
- You prefer human-first support enhanced by AI, not replaced by AI
- You need desktop apps (Windows, macOS) — not just a browser tab
- You want GDPR compliance with a formal DPA