Svyazio vs tawk.to: comparison
Key parameters for modern business communication
| Feature | Svyazio | tawk.to |
|---|---|---|
| Free plan | ✓ Forever: 1 agent, 50 chats/mo | ✓ Unlimited agents & chats |
| Remove branding | ✓ Pro plan (included) | ⚠ $29/month add-on |
| Telegram integration | ✓ Native (Pro plan) | ✗ Not supported |
| Email integration | ✓ Full SMTP/IMAP | ⚠ Basic ticketing |
| Chat widget | ✓ Shadow DOM, doesn't affect site styles | ✓ Available |
| Omnichannel inbox | ✓ All channels in one thread | ⚠ Separate by channel |
| Push notifications | ✓ Browser + sound, reliable | ⚠ Reports of delays |
| Automation / Triggers | ✓ Pro plan | ✓ Available (free) |
| Departments & routing | ✓ Pro plan | ✓ Available (free) |
| Modern UI / UX | ✓ Clean, minimal design | ⚠ Usable but dated |
| Knowledge base | ✗ Planned | ✓ Built-in |
| Mobile apps | ✓ iOS, Android, Windows, macOS | ✓ iOS, Android, Windows, macOS |
| GDPR compliance | ✓ DPA, Privacy Policy | ✓ GDPR tools available |
| Screen sharing | ✗ Not available | ✓ Available |
| Pricing | from $19/agent/mo (Business) $39/agent/mo (Pro) |
Free core + paid add-ons ↗ |
What the interface looks like
Agent workspace, conversation history, multichannel feed
Why businesses choose Svyazio
Clean branding
On the Pro plan, the Svyazio badge is removed completely — your chat widget looks like it was built by you. No third-party logos, no "Powered by" badge.
All channels in one inbox
Chat, Telegram, Email — all messages in a single queue. Agents don't switch between tabs. Full context and history in every conversation.
Transparent pricing
Free Starter plan — forever. Business at $19/agent/mo, Pro at $39/agent/mo. No hidden fees, no surprise charges. 7-day free trial on all paid plans.
2-minute setup
Widget installs with one line of code. Telegram integration via Bot Token — 2 minutes. Sign up and receive your first message today.
Native Telegram
Connect your Telegram bot and handle all messages in the same inbox. tawk.to doesn't support Telegram at all — Svyazio does it natively.
GDPR & privacy
Formal DPA (Data Processing Agreement), encrypted credentials, TLS everywhere. Built for businesses that take data protection seriously.
The "free" question: what are you actually paying?
tawk.to's biggest selling point is its pricing — the core live chat is completely free with no limits on agents or chat volume. That's a genuinely rare proposition in the SaaS world. But there's a catch: the "Powered by tawk.to" branding badge appears on every chat widget. For a professional e-commerce store trying to convey trust and authority, this can undermine your brand perception. Removing it costs $29/month.
Svyazio takes a different approach: the free Starter plan includes 1 agent and 50 conversations per month. On the Pro plan ($39/agent/month), the Svyazio branding is completely removed — your widget looks like it was built in-house. Business plan ($19/agent/month) adds email integration, internal notes, and saved replies. All paid plans include a 7-day free trial, no credit card required.
Integrations: chat-only vs. true omnichannel
tawk.to is, at its core, a website live chat tool. It includes a basic ticketing system and a knowledge base, but it doesn't natively integrate with messaging platforms like Telegram. Svyazio was designed from day one as an omnichannel platform — the unified inbox receives messages from website chat, Telegram bots, and connected email accounts (via IMAP/SMTP).
For businesses that already use Telegram to communicate with customers (especially common in Eastern Europe, Central Asia, and the Middle East), this integration alone can be a deciding factor.
Who should choose tawk.to?
- You need unlimited agents on a zero budget
- You don't mind the "Powered by tawk.to" branding
- You don't need Telegram or Email integrations
- You want a built-in knowledge base and ticketing
Who should choose Svyazio?
- You want a professional, brand-clean widget with no logos
- You need Telegram and/or Email in the same inbox
- You prefer a modern, fast interface
- You want fair, transparent pricing
- You operate in markets where GDPR compliance is essential